Guaranteed delivery

We guarantee delivery only on orders within Europe that have been send with registered mail. If a parcel gets lost, Held CBD will replace the parcel.
We cannot guarantee delivery outside Europe, even if it is send with registered mail, nor give money charge back. On orders outside of Europe you have to accept full responsibility for your order and accept that Held CBD cannot be held responsible for missing items.


Please note that all returns for damaged/faulty goods must be confirmed by Held Cbd by either phone, post or e-mail.

All returns are the responsibility of the customer until they reach Held CBD. Your postage cost for returning the product will not be refunded.


The liability of Held CBD resulting from the delivery of defective products will be limited to direct damages up to the amount of the price stipulated for the products concerned. Liability for indirect damages is excluded. You hereby agree to indemnify and hold harmless Held CBD, its subsidiaries, affiliates, directors, agents or any other party involved in creating, producing, or delivering of the Website or the Services against any and all claims of third parties due to or arising out of your use of the Services and/or your violation of the Terms and Conditions.

These Terms are governed by the laws of the Netherlands. The district court in Amsterdam has the exclusive jurisdiction regarding any and all disputes relating to these Terms.